Detail publikačního výsledku

Key Performance Indicators the providers of logistic services: experience of selected companies

CHYTILOVÁ, E.; DEMIROVA, S.; JUROVÁ, M.

Originální název

Key Performance Indicators the providers of logistic services: experience of selected companies

Anglický název

Key Performance Indicators the providers of logistic services: experience of selected companies

Druh

Stať ve sborníku mimo WoS a Scopus

Originální abstrakt

This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

Anglický abstrakt

This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

Klíčová slova

KPI, logistics services provider, performance, measurement

Klíčová slova v angličtině

KPI, logistics services provider, performance, measurement

Autoři

CHYTILOVÁ, E.; DEMIROVA, S.; JUROVÁ, M.

Rok RIV

2021

Vydáno

10.10.2019

Místo

Sofia, Bulgaria

ISBN

978-1-7281-4557-0

Strany od

1

Strany do

4

Strany počet

4

URL

https://ieeexplore.ieee.org/document/9128266

BibTex

@inproceedings{BUT164604,
  author="Ekaterina {Chytilová} and Siyka {Demirova} and Marie {Jurová}",
  title="Key Performance Indicators the providers of logistic services: experience of selected companies",
  year="2019",
  pages="1--4",
  address="Sofia, Bulgaria",
  doi="10.1109/HiTech48507.2019.9128266",
  isbn="978-1-7281-4557-0",
  url="https://ieeexplore.ieee.org/document/9128266"
}