Detail publikačního výsledku

The Impact of Service Offering on Business Performance in Electrical Engineering Companies

KAŇOVSKÁ, L.; TOMÁŠKOVÁ, E.

Originální název

The Impact of Service Offering on Business Performance in Electrical Engineering Companies

Anglický název

The Impact of Service Offering on Business Performance in Electrical Engineering Companies

Druh

Článek Scopus

Originální abstrakt

The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.

Anglický abstrakt

The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.

Klíčová slova

Services in product-oriented companies; Service offering; Business performance; manufacturers of electrical equipment; manufacturers of electronic components; manufacturing; Spearman’s rank correlation; the Czech Republic

Klíčová slova v angličtině

Services in product-oriented companies; Service offering; Business performance; manufacturers of electrical equipment; manufacturers of electronic components; manufacturing; Spearman’s rank correlation; the Czech Republic

Autoři

KAŇOVSKÁ, L.; TOMÁŠKOVÁ, E.

Rok RIV

2019

Vydáno

12.11.2018

Místo

Řecko

ISSN

1108-2976

Periodikum

European Research Studies Journal

Svazek

21

Číslo

4

Stát

Řecká republika

Strany od

92

Strany do

108

Strany počet

16

URL

https://www.ersj.eu/index.php?option=com_content&task=view&id=1399

BibTex

@article{BUT151292,
  author="Lucie {Kaňovská} and Eva {Tomášková}",
  title="The Impact of Service Offering on Business Performance in Electrical Engineering Companies",
  journal="European Research Studies Journal",
  year="2018",
  volume="21",
  number="4",
  pages="92--108",
  issn="1108-2976",
  url="https://www.ersj.eu/index.php?option=com_content&task=view&id=1399"
}