Review of Research: The Impact of Modern Technologies and Artificial Intelligence on Internal Communication in the Digital Workplace.

Review of Research: The Impact of Modern Technologies and Artificial Intelligence on Internal Communication in the Digital Workplace.

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The rapid advancement of information and communication technologies and the growing integration of artificial intelligence (AI) have fundamentally transformed the nature of internal communication within organizations. This paper presents a systematic review of contemporary research exploring the impact of modern technologies and AI on internal communication in the context of the digital workplace. The study follows the PRISMA methodology to identify, analyze, and synthesize 55 relevant scientific sources indexed in the scientific databases. The findings were categorized into four main research areas: conceptualization and structural frameworks of the digital workplace, digital internal communication and tools, automation, AI, and their impact on employees, and leadership, organizational culture, and trust. Results indicate that internal communication is involves from a transactional to a strategic and integrative organizational function, that links technology, culture, and human capital. While the adoption of AI improves efficiency, it also raises challenges related to trust, interpersonal relationships, and the psychological well-being of employees. Leadership and organizational culture play a critical role in fostering digital competencies, engagement, and digital trust necessary for effective communication in digital environments. The review highlights the need for further research on the socio-technical and ethical dimensions of AI adoption, focusing on the long-term effects of automation on communication dynamics and organizational sustainability.

The rapid advancement of information and communication technologies and the growing integration of artificial intelligence (AI) have fundamentally transformed the nature of internal communication within organizations. This paper presents a systematic review of contemporary research exploring the impact of modern technologies and AI on internal communication in the context of the digital workplace. The study follows the PRISMA methodology to identify, analyze, and synthesize 55 relevant scientific sources indexed in the scientific databases. The findings were categorized into four main research areas: conceptualization and structural frameworks of the digital workplace, digital internal communication and tools, automation, AI, and their impact on employees, and leadership, organizational culture, and trust. Results indicate that internal communication is involves from a transactional to a strategic and integrative organizational function, that links technology, culture, and human capital. While the adoption of AI improves efficiency, it also raises challenges related to trust, interpersonal relationships, and the psychological well-being of employees. Leadership and organizational culture play a critical role in fostering digital competencies, engagement, and digital trust necessary for effective communication in digital environments. The review highlights the need for further research on the socio-technical and ethical dimensions of AI adoption, focusing on the long-term effects of automation on communication dynamics and organizational sustainability.

Digital Workplace; Internal Communication; Artificial Intelligence; Digital Transformation; Socio-technical Systems; Organizational Culture

Digital Workplace; Internal Communication; Artificial Intelligence; Digital Transformation; Socio-technical Systems; Organizational Culture

KONEČNÁ, Z.; KRIST, J.

2026

26.09.2025

MENDELU, Faculty of Regional Development and International Studies

Brno

978-80-7701-082-5

Region in the Development of Society 2025

6

https://www.tydenudrzitelnosti.cz/akce/konference-respo-2025/