Detail publikace

Utilization of the Research of the Customer's Behaviour in Warranty Planning

VINTR, M.

Originální název

Utilization of the Research of the Customer's Behaviour in Warranty Planning

Typ

článek v časopise - ostatní, Jost

Jazyk

angličtina

Originální abstrakt

The article deals with current problems of two-dimensional warranty. Primarily is focused to problems of estimation of an instant of warranty period expiration. During a warranty period, usage of every product is different, so it is evident that it is difficult to determine in advance at which instant a warranty period expires. The article outlines a solution of this issue. The results of the customer's behaviour research in terms of mileage per one year are presented. The example of use of achieved information to plan warranties is shown in the article.

Klíčová slova

Warranty, Warranty period, Customer, Estimation

Autoři

VINTR, M.

Rok RIV

2006

Vydáno

19. 10. 2006

Nakladatel

Kaunas University of Technology

Místo

Kaunas

ISBN

1822-296-X

ISSN

1822-296X

Periodikum

Transport Means

Ročník

10

Číslo

1

Stát

Litevská republika

Strany od

60

Strany do

62

Strany počet

3

BibTex

@article{BUT43715,
  author="Michal {Vintr}",
  title="Utilization of the Research of the Customer's Behaviour in Warranty Planning",
  journal="Transport Means",
  year="2006",
  volume="10",
  number="1",
  pages="60--62",
  issn="1822-296X"
}