Course detail

Quality of Goods in Business Venture

FP-OjopPAcad. year: 2020/2021

The course addresses the problems related to the significance of quality in business venture and its role in the world markets.

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Prerequisites

Topics of lectures are as follows: Topics of lectures are as follows: Introduction — terminology, quality development The national policy of the quality support The quality Loop Basic methods for quality control Consumer protection Customer satisfaction Quality management systems according to ISO 9000, TQM and EFQM The Economics of quality The strategy of the company quality The methods and techniques of evaluation products Self-evaluation in quality systems The trends in the development of quality

Co-requisites

Not applicable.

Recommended optional programme components

Not applicable.

Recommended or required reading

BARTES, F. Řízení jakosti: Quality management. 4. vyd. Brno: Zdeněk Novotný. Studijní text pro studium BA Hons, 2007. ISBN 978-807-3550-738.
MIZUNO, S. Řízení jakosti. Praha: Victoria Publishing, 1993. ISBN 80-85605-38-4.
VEBER, J. Řízení jakosti a ochrana spotřebitele. 2., aktualiz. vyd. Praha: Grada. Manažer, 2007. ISBN 978-80-247-1782-1.
FREHR, H. Total quality management: zlepšení kvality podnikání : příručka vedoucích sil. Brno: UNIS Publishing, 1995. ISBN 34-461-7135-5.
NENADÁL, J. Moderní management jakosti: principy, postupy, metody. Praha: Management Press, 2008. ISBN 978-80-7261-186-7.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Course completion:
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale. In the case of a decision on the distance form, point 3 applies.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale. In the case of a decision on the distance form, point 3 applies.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.

Language of instruction

Czech

Work placements

Not applicable.

Course curriculum

1. Introduction - concept, quality development.
2. Quality loop.
3. The role of management in quality management.
4. Basic methods of quality management.
5. Quality system according to ISO line 9000.
6. Quality system according to TQM.
7. Zero error program.
8. Six Sigma approach, Quality system according to EFQM, CAF model.
9. Economics of quality.
10. Quality strategy of a business corporation.
11. Certification.
12. Customer satisfaction and loyalty, Consumer protection.
13. Trends in quality development.

Aims

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks.

Classification of course in study plans

  • Programme MGR-MEO Master's, 2. year of study, winter semester, 5 credits, compulsory

Type of course unit

 

Lecture

26 hours, optionally

Teacher / Lecturer

Exercise

13 hours, compulsory

Teacher / Lecturer

eLearning

eLearning: opened course