Czech

5

Not applicable.

Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Topics of lectures are as follows:
Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality

Not applicable.

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Course completion:
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale. In the case of a decision on the distance form, point 3 applies.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale. In the case of a decision on the distance form, point 3 applies.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.

1. Introduction - concept, quality development.
2. Quality loop.
3. The role of management in quality management.
4. Basic methods of quality management.
5. Quality system according to ISO line 9000.
6. Quality system according to TQM.
7. Zero error program.
8. Six Sigma approach, Quality system according to EFQM, CAF model.
9. Economics of quality.
10. Quality strategy of a business corporation.
11. Certification.
12. Customer satisfaction and loyalty, Consumer protection.
13. Trends in quality development.

Not applicable.

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.

Control of results of independent work on specified tasks.

Not applicable.

Not applicable.

FREHR, H. Total quality management: zlepšení kvality podnikání : příručka vedoucích sil. Brno: UNIS Publishing, 1995. ISBN 34-461-7135-5.

MIZUNO, S. Řízení jakosti. Praha: Victoria Publishing, 1993. ISBN 80-85605-38-4.
VEBER, J. Řízení jakosti a ochrana spotřebitele. 2., aktualiz. vyd. Praha: Grada. Manažer, 2007. ISBN 978-80-247-1782-1.

eLearning: currently opened course

13 hours, compulsory

Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
The Economics of quality

eLearning: currently opened course