Course detail

Quality of Goods in Business Venture

FP-OjopPAcad. year: 2023/2024

The course addresses the problems related to the significance of quality in business venture and its role in the world markets.

Language of instruction

Czech

Number of ECTS credits

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Entry knowledge

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Rules for evaluation and completion of the course

Course completion:
Credit: elaboration of semester work.
Exam:

The exam can have either:                                                            a) a written form. The student receives two questions for which he has a limited time to answer. The exam is classified according to the ECTS scale.                                     b) form of test through e-learning. The exam is classified according to the ECTS scale. Students will be informed about the form of the exam at the beginning of the semester.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: 

The exam can have either:                                                              a) a written form. The student receives two questions for which he has a limited time to answer. The exam is classified according to the ECTS scale.                                   b) form of test through e-learning. The exam is classified according to the ECTS scale. Students will be informed about the form of the exam at the beginning of the semester.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.


Control of results of independent work on specified tasks.

Aims

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.
Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Study aids

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

FREHR, H. Total quality management: zlepšení kvality podnikání : příručka vedoucích sil. Brno: UNIS Publishing, 1995. ISBN 34-461-7135-5.

Recommended reading

MIZUNO, S. Řízení jakosti. Praha: Victoria Publishing, 1993. ISBN 80-85605-38-4.
VEBER, J. Řízení jakosti a ochrana spotřebitele. 2., aktualiz. vyd. Praha: Grada. Manažer, 2007. ISBN 978-80-247-1782-1.

Classification of course in study plans

  • Programme MGR-MEO Master's 2 year of study, winter semester, compulsory

Type of course unit

 

Lecture

26 hod., optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

1. Introduction - concept, quality development.
2. Quality loop.
3. Basic methods of quality management - 1.part.
4. Basic methods of quality management - 2.part.
5. Consumer protection.
6. Customer satisfaction and loyalty.
7. Quality system according to ISO line 9000.
8. Quality system according to TQM.
9. EFQM quality management system.
10. Six Sigma quality management system, CAF model.
11. Economics of quality.
12. Quality strategy of a business corporation.
13. Certification.

Exercise

13 hod., compulsory

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Introduction — terminology, quality development
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
The Economics of quality
Quality strategy of a business corporation