Course detail
Quality Systems in the Enterprise
FP-RskpPAcad. year: 2022/2023
The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.
Assesment methods and criteria linked to learning outcomes
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.
Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.
Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.
Course curriculum
Disclosure of corporate management Quality
Basic quality systems
Selected methods of quality management
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
Recommended reading
Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)
Elearning
Classification of course in study plans
Type of course unit
Lecture
Teacher / Lecturer
Syllabus
Disclosure of quality management
Enterprise-wide quality management
Quality System ISO 9000
Quality System TQM
Quality System EFQM
Certification Quality System
Quality strategy
Economy quality
Measurement of customer satisfaction and loyalty
Consumer protection
Selected tools and methods of quality management - QFD, FMEA, value analysis
National Quality Policy
Exercise
Teacher / Lecturer
Syllabus
Elearning