Course detail

Quality of Goods in Business Venture

FP-OjopPAcad. year: 2022/2023

The course addresses the problems related to the significance of quality in business venture and its role in the world markets.

Language of instruction

Czech

Number of ECTS credits

5

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Course completion:
Credit: elaboration of semester work.
Exam:

The exam can have either:                                                            a) a written form. The student receives two questions for which he has a limited time to answer. The exam is classified according to the ECTS scale.                                     b) form of test through e-learning. The exam is classified according to the ECTS scale. Students will be informed about the form of the exam at the beginning of the semester.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: 

The exam can have either:                                                              a) a written form. The student receives two questions for which he has a limited time to answer. The exam is classified according to the ECTS scale.                                   b) form of test through e-learning. The exam is classified according to the ECTS scale. Students will be informed about the form of the exam at the beginning of the semester.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.

Course curriculum

1. Introduction - concept, quality development.
2. Quality loop.
3. Basic methods of quality management - 1.part.
4. Basic methods of quality management - 2.part.
5. Consumer protection.
6. Customer satisfaction and loyalty.
7. Quality system according to ISO line 9000.
8. Quality system according to TQM.
9. EFQM quality management system.
10. Six Sigma quality management system, CAF model.
11. Economics of quality.
12. Quality strategy of a business corporation.
13. Certification.

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

FREHR, H. Total quality management: zlepšení kvality podnikání : příručka vedoucích sil. Brno: UNIS Publishing, 1995. ISBN 34-461-7135-5.

Recommended reading

MIZUNO, S. Řízení jakosti. Praha: Victoria Publishing, 1993. ISBN 80-85605-38-4.
VEBER, J. Řízení jakosti a ochrana spotřebitele. 2., aktualiz. vyd. Praha: Grada. Manažer, 2007. ISBN 978-80-247-1782-1.

eLearning

eLearning: currently opened course

Classification of course in study plans

  • Programme MGR-MEO Master's, 2. year of study, winter semester, compulsory

Type of course unit

 

Lecture

26 hours, optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

1. Introduction - concept, quality development.
2. Quality loop.
3. Basic methods of quality management - 1.part.
4. Basic methods of quality management - 2.part.
5. Consumer protection.
6. Customer satisfaction and loyalty.
7. Quality system according to ISO line 9000.
8. Quality system according to TQM.
9. EFQM quality management system.
10. Six Sigma quality management system, CAF model.
11. Economics of quality.
12. Quality strategy of a business corporation.
13. Certification.

Exercise

13 hours, compulsory

Teacher / Lecturer

Ing. Jana Hornungová, Ph.D.

Syllabus

Introduction — terminology, quality development
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
The Economics of quality
Quality strategy of a business corporation

eLearning

eLearning: currently opened course