Course detail

Quality Systems in the Enterprise

FP-RskpKAcad. year: 2020/2021

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Recommended optional programme components

Not applicable.

Recommended or required reading

BARTES, F. Jakost v podniku. Brno: Akademické nakladatelství CERM, s.r.o. Brno, 2012. 90 s. ISBN 978-80-214 3362-5. (CS)
Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)
Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7. (CS)
Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7. (CS)

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Course completion:
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.

Language of instruction

Czech

Work placements

Not applicable.

Course curriculum

Introduction, loop quality
Disclosure of quality management
Enterprise-wide quality management
System quality according to the ISO 9000 series
The system of quality according to TQM
The system of quality according to EFQM
Certification
The quality of the firm's strategy
The Economics of quality
The measurement of customer satisfaction and customer loyalty
Selected methods of quality management - QFD, FMEA, Value Analysis
The national policy of the quality support

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Classification of course in study plans

  • Programme MGR-KS Master's

    branch MGR-ŘEP-KS , 1. year of study, summer semester, 4 credits, compulsory

Type of course unit

 

Lecture

16 hours, optionally

Teacher / Lecturer

Guided consultation in combined form of studies

25 hours, optionally

Teacher / Lecturer

eLearning

eLearning: opened course