Course detail

Quality Management

FP-IrjPAcad. year: 2018/2019

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.
After completing the course the student will be able to present the theoretical basics of modern approaches to quality management in information systems, including the most widely used quality management systems, according to ISO 9000, TQM and EFQM.

Language of instruction

Czech

Number of ECTS credits

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Conditions for passing an exam:
Written form. Only those students who have a recognized seminar paper can participate.
The exam has a written form. Only those students who have written credit in the IS are eligible to participate.
The exam consists of two theoretical open questions, the answer time is 20 minutes. It is evaluated:
a) Proper identification of the problem
b) The method and scope of the problem with emphasis on its explanation.
The answer to each question is evaluated separately. The final score is given by the arithmetic mean. The exam is classified according to the ECTS scale. Incorrect and unreadable responses are considered as inappropriate.

Course curriculum

Introduction
Quality management in the enterprise
Quality management systems
Certification
Trends in quality

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

BARTES, F. Jakost v podniku. Studijní text pro kombinovanou formu studia. Učební texty vysokých škol. Vysoké učení technické v Brně. Fakulta podnikatelská. Brno: Akademické nakladatelství CERM, s.r.o., 2007. 90 s. ISBN 978-80-214-3362-5. (CS)
FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. ISBN 3-446-17135-5. (EN)
NENADÁL, J. a kol. Moderní systémy řízení jakosti. Praha: Management Press, 1998. ISBN 80 - 85943 - 63 - 8. (CS)
VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80 - 247 - 0194 - 4. (CS)

Recommended reading

VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publi... (CS)

Classification of course in study plans

  • Programme MGR-SI Master's

    branch MGR-IM , 2 year of study, summer semester, compulsory-optional

Type of course unit

 

Lecture

10 hod., optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality

Exercise

10 hod., compulsory

Teacher / Lecturer

Ing. Jaroslav Rompotl

Syllabus

Topics of seminars are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Consumer protection
Customer satisfaction
The Economics of quality
The trends in the development of quality
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).