Course detail
Quality Management
FP-RjpKAcad. year: 2012/2013
The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Assesment methods and criteria linked to learning outcomes
1. Active participation in exercises will be controlled and assessed by teacher - max. 100 points.
2. Successful completion of credit test - max assessment: 100 points in due term, 80 points in a resit exam and 60 points in the second resit exam.
3. Successful elaboration of semester work in a preset deadline. Maximum 100 points for handing over on the deadline max 80 points for late handing over.
4. Total number of points needed for awarding the course-unit credit has to be higher than 150.
Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: Combined - a written test possibly followed by an oral examination.
Course curriculum
Conception of quality and its development
National policy of quality support
Quality loop
Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary, reliability analysis )
Role of human factor in quality
Customer satisfaction
Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
Quality economics
Corporate strategy of quality
Certification
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995. (EN)
Recommended reading
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management, 1998. (CS)
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing.2002. (CS)
Classification of course in study plans
- Programme MGR-KS Master's
branch MGR-ŘEP-KS , 1 year of study, summer semester, compulsory
Type of course unit
Lecture
Teacher / Lecturer
Syllabus
Conception of quality and its development
National policy of quality support
Quality loop
Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary, reliability analysis )
Role of human factor in quality
Customer satisfaction
Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
Quality economics
Corporate strategy of quality
Certification
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).