Course detail
Quality Management
FP-RjpPAcad. year: 2010/2011
The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Assesment methods and criteria linked to learning outcomes
Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: Combined - a written test possibly followed by an oral examination.
Course curriculum
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary, reliability analysis )
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995. (EN)
Recommended reading
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management, 1998. (CS)
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing.2002. (CS)
Classification of course in study plans
Type of course unit
Lecture
Teacher / Lecturer
Syllabus
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary, reliability analysis )
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).
Exercise
Teacher / Lecturer
Syllabus
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary, reliability analysis )
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).