Course detail

Quality Systems in the Enterprise

FP-RskpKAcad. year: 2023/2024

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services

Language of instruction

Czech

Number of ECTS credits

4

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Entry knowledge

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Rules for evaluation and completion of the course

Course completion:
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Study aids

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

Nenadál, Jaroslav a kol. Management kvality pro 21. století. Praha: Management Press, 2018. ISBN 978-80-726-1561-2. (CS)
Nenadál, Jaroslav. Systémy managementu kvality. Praha: Management Press, 2016. ISBN 978-80-726-1426-4. (CS)

Recommended reading

Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)
Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7. (CS)

Classification of course in study plans

  • Programme MGR-KS Master's

    branch MGR-ŘEP-KS , 1. year of study, summer semester, compulsory

Type of course unit

 

Lecture

16 hours, optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Introduction — terminology, quality development
The quality Loop
System quality according to the ISO 9000 series
The system of quality according to TQM and EFQM
Consumer protection
The measurement of customer satisfaction and customer loyalty
The labelling and pricing quality
Selected methods of quality management
The national policy of the quality support
The quality of the firm's strategy
The Economics of quality
Certification
The trends in the development of quality

Guided consultation in combined form of studies

25 hours, optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Consultation on selected subjects enrolled in the consultation hours