Course detail
Quality Systems in the Enterprise
FP-RskpKAcad. year: 2022/2023
The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.
Assesment methods and criteria linked to learning outcomes
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.
Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.
Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.
Course curriculum
Disclosure of quality management
Enterprise-wide quality management
System quality according to the ISO 9000 series
The system of quality according to TQM
The system of quality according to EFQM
Certification
The quality of the firm's strategy
The Economics of quality
The measurement of customer satisfaction and customer loyalty
Selected methods of quality management - QFD, FMEA, Value Analysis
The national policy of the quality support
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
Recommended reading
Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)
Classification of course in study plans
- Programme MGR-KS Master's
branch MGR-ŘEP-KS , 1 year of study, summer semester, compulsory
Type of course unit
Lecture
Teacher / Lecturer
Syllabus
The quality Loop
System quality according to the ISO 9000 series
The system of quality according to TQM and EFQM
Consumer protection
The measurement of customer satisfaction and customer loyalty
The labelling and pricing quality
Selected methods of quality management
The national policy of the quality support
The quality of the firm's strategy
The Economics of quality
Certification
The trends in the development of quality
Guided consultation in combined form of studies
Teacher / Lecturer
Syllabus