Detail publikačního výsledku

Business Requirements Definition as a Tool for Decision of ITIL Implementation

NENIČKOVÁ, H.

Original Title

Business Requirements Definition as a Tool for Decision of ITIL Implementation

English Title

Business Requirements Definition as a Tool for Decision of ITIL Implementation

Type

Paper in proceedings (conference paper)

Original Abstract

The business requirements specification is crucial in various types of information technology implementation projects. The ITIL (Information Technology Infrastructure Library) implementation into organization makes a large interference into relationships among business departments and IT department. It shall be well decide which processes and concepts will be performed and which way of implementation will be chosen. There are some critical success factors which determine the successful requirements formulation. Several steps and conditions for business requirements formulation regarding to ITIL implementation are summarized. After all these steps the base for management decision of ITIL implementation scope can be provided.

English abstract

The business requirements specification is crucial in various types of information technology implementation projects. The ITIL (Information Technology Infrastructure Library) implementation into organization makes a large interference into relationships among business departments and IT department. It shall be well decide which processes and concepts will be performed and which way of implementation will be chosen. There are some critical success factors which determine the successful requirements formulation. Several steps and conditions for business requirements formulation regarding to ITIL implementation are summarized. After all these steps the base for management decision of ITIL implementation scope can be provided.

Keywords

Business analysis, Business requirement, CSF (Critical Success Factor), ITIL (Information Technology Infrastructure Library), IT service

Key words in English

Business analysis, Business requirement, CSF (Critical Success Factor), ITIL (Information Technology Infrastructure Library), IT service

Authors

NENIČKOVÁ, H.

RIV year

2013

Released

12.04.2011

Location

Univerzita Tomáše Bati ve Zlíně, Fakulta managementu a ekonomiky

ISBN

978-80-7454-013-4

Book

Mezinárodní Baťova konference pro doktorandy a mladé vědecké pracovníky

Pages from

n/a

Pages to

n/a

Pages count

8

Full text in the Digital Library

http://hdl.handle.net/