Publication result detail

Description and Approaches to Performance Indexes Measuring

HOFFMANN, P., BARTOŠ, V.

Original Title

Description and Approaches to Performance Indexes Measuring

English Title

Description and Approaches to Performance Indexes Measuring

Type

Paper in proceedings (conference paper)

Original Abstract

For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.

English abstract

For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.

Key words in English

Balanced Scorecard, Customer Satisfaction, Loyality

Authors

HOFFMANN, P., BARTOŠ, V.

Released

01.01.2001

Publisher

Fakulta podnikatelská VUT Brně

Location

Brno

ISBN

80-86510-05-0

Book

Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe

Edition

conference proceedings

Pages from

149

Pages count

7

BibTex

@inproceedings{BUT4427,
  author="Přemysl {Hoffmann} and Vojtěch {Bartoš}",
  title="Description and Approaches to Performance Indexes Measuring",
  booktitle="Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe",
  year="2001",
  series="conference proceedings",
  pages="7",
  publisher="Fakulta podnikatelská VUT  Brně",
  address="Brno",
  isbn="80-86510-05-0"
}