Capabilities for smart services in manufacturing companies

Capabilities for smart services in manufacturing companies

Peer-reviewed article not indexed in WoS or Scopus

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

capabilities, servitization, smart services, SMEs, electrotechnical manufacturers.

capabilities, servitization, smart services, SMEs, electrotechnical manufacturers.

KAŇOVSKÁ, L.

2021

06.01.2020

Institute of Technology and Business in České Budějovice

České Budějovice

1805-9112

Littera Scripta

12

2

Czech Republic

19-29

11

11

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