Course detail
Integrated Management Systems
FSI-XIMAcad. year: 2013/2014
The aim of the course is to familiarize the students with basic principles of modern management of enterprise efficiency, principles of system and statistical thinking so that they would be able to apply them within a whole company as well as within partial processes. It provides basic knowledge on European quality policy and complex systems of quality assurance in the context of environmental protection and occupational safety and health protection in the EU as a condition of placing products on the market. It presents the systems of technical standards important for definition of system interfaces (organizations, products). The obtained knowledge is a prerequisite for mastering follow-up courses of the branch and understanding of the significance of total quality of all processes for acceptability of the final product.
Language of instruction
Czech
Number of ECTS credits
6
Mode of study
Not applicable.
Guarantor
Learning outcomes of the course unit
Understanding the principles of total quality management, legal norms of enterprise management (Czech Republic, EU) oriented at competitiveness. Knowledge of the procedures of obligatory and optional conformity assessment. Knowledge of the legislation significant for complex quality management (technical, system ISO 9000, ISO 14000, OHSAS 18001,etc.). Knowledge of the basic principles of means and tools of management.
Prerequisites
Basic knowledge on enterprises and their management, knowledge of technologies, knowledge of mathematics and physics in the extent of bachelor-level studies.
Co-requisites
Not applicable.
Planned learning activities and teaching methods
The course is taught through lectures explaining the basic principles and theory of the discipline. Exercises are focused on practical topics presented in lectures.
Assesment methods and criteria linked to learning outcomes
The course unit credit requirements:
Participation in the seminars. Elaboration of a semestral work on a topic announced at the beginning of semester. Presentation of one report and undertaking of three tests on topics announced by the lecturer during the semester. In case the student fails to meet these requirements, the lecturer can set an alternative condition in reasonable cases. If a student gets more than 50 points for activities during a semester, he/she will be suggested a mark and he/she does not have to take an examination. Other students have to take an examination (written and oral). Exam evaluation: excellent (91-100 points), very good (81-90 points), good (71-80 points), satisfactory (61-70 points), sufficient (51-60 points), failed (0-50 points).
Participation in the seminars. Elaboration of a semestral work on a topic announced at the beginning of semester. Presentation of one report and undertaking of three tests on topics announced by the lecturer during the semester. In case the student fails to meet these requirements, the lecturer can set an alternative condition in reasonable cases. If a student gets more than 50 points for activities during a semester, he/she will be suggested a mark and he/she does not have to take an examination. Other students have to take an examination (written and oral). Exam evaluation: excellent (91-100 points), very good (81-90 points), good (71-80 points), satisfactory (61-70 points), sufficient (51-60 points), failed (0-50 points).
Course curriculum
Lectures:
1. Concepts and terminology. Definition and dimension of quality (product complete). Customer focus, determination of priorities, process approach. Integrated management system. Development of approaches to management of companies and organizations. Six Sigma, Lean Production.
2. Total quality management. Management through marketing, leading personnel to quality, total engineering solution and planning of quality (QFD, FMEA). Environmental and safety limiting conditions of management systems.
3. Conformity assessment. Obligatory and optional conformity assessment. EU and Czech legal milieu.
4. Technical standards. Quality as a concordance on the interface of processes. Advantages of normalized interface. Systems of technical standards. International Standards ISO 9000. Conformity assessment in accordance with ISO 14001, OHSAS 18001 (certification of integrated management system).
5. Tools of quality management. Metrology. Operation analysis. Psychological and sociological studies. Ergonomics studies. Applied statistics.
6. Tools of quality management. Data collection, flowcharts, histograms, Ishikawa diagram, Pareto analysis, regulation diagrams, regression and correlation analysis. Brainstorming, affinity diagrams, matrix diagrams etc.
Seminars:
A plan of seminars is prepared annually according to the number of students. During the seminars, student‘s reports on selected topics are presented and discussed. The range of topics correlates with the topics of lectures.
1. Concepts and terminology. Definition and dimension of quality (product complete). Customer focus, determination of priorities, process approach. Integrated management system. Development of approaches to management of companies and organizations. Six Sigma, Lean Production.
2. Total quality management. Management through marketing, leading personnel to quality, total engineering solution and planning of quality (QFD, FMEA). Environmental and safety limiting conditions of management systems.
3. Conformity assessment. Obligatory and optional conformity assessment. EU and Czech legal milieu.
4. Technical standards. Quality as a concordance on the interface of processes. Advantages of normalized interface. Systems of technical standards. International Standards ISO 9000. Conformity assessment in accordance with ISO 14001, OHSAS 18001 (certification of integrated management system).
5. Tools of quality management. Metrology. Operation analysis. Psychological and sociological studies. Ergonomics studies. Applied statistics.
6. Tools of quality management. Data collection, flowcharts, histograms, Ishikawa diagram, Pareto analysis, regulation diagrams, regression and correlation analysis. Brainstorming, affinity diagrams, matrix diagrams etc.
Seminars:
A plan of seminars is prepared annually according to the number of students. During the seminars, student‘s reports on selected topics are presented and discussed. The range of topics correlates with the topics of lectures.
Work placements
Not applicable.
Aims
Students will be made familiar with the main principles and tools of modern quality management in the context of environmental protection and occupational safety and health protection and also with the basics of the community law of EU.
Specification of controlled education, way of implementation and compensation for absences
The attendance at seminars is compulsory. Each student must take part in all scored activities. An alternative assignment may be set in order to approve the course and to award the course-unit credit.
Recommended optional programme components
Not applicable.
Prerequisites and corequisites
Not applicable.
Basic literature
ČSN EN ISO 14000 Systémy environmentálního managementu – 2 svazky (ISO 14001, ISO 14004), ÚNMZ, Praha, 2005 (CS)
ČSN OHSAS 18001 Systémy managementu bezpečnosti a ochrany zdraví při práci – Požadavky. ÚNMZ, Praha, 2008 (CS)
Mizuno, S.: Řízení jakosti. Victoria Publishing, Praha, 1992 (CS)
Nenadál, J. a kol.: Moderní management jakosti. Management Press, Praha, 2008 (CS)
ČSN OHSAS 18001 Systémy managementu bezpečnosti a ochrany zdraví při práci – Požadavky. ÚNMZ, Praha, 2008 (CS)
Mizuno, S.: Řízení jakosti. Victoria Publishing, Praha, 1992 (CS)
Nenadál, J. a kol.: Moderní management jakosti. Management Press, Praha, 2008 (CS)
Recommended reading
Deming, W. E.: The New Economics for Industry, Government, Education. MIT Center for Advanced Engineering Study, Cambridge, MA., 1993
Fiala, A. a kol. : Management jakosti s podporou norem ISO 9000:2000. Verlag Dashöfer, Praha, 2000 – 2006
Juran, J. M.; Gryna F. M.: Juran´s Quality Control Handbook. McGraw-Hill, Inc., New York, 1988
Fiala, A. a kol. : Management jakosti s podporou norem ISO 9000:2000. Verlag Dashöfer, Praha, 2000 – 2006
Juran, J. M.; Gryna F. M.: Juran´s Quality Control Handbook. McGraw-Hill, Inc., New York, 1988
Classification of course in study plans
Type of course unit
Lecture
39 hod., optionally
Teacher / Lecturer
Syllabus
1. Concepts and terminology. Definition and dimension of quality (product complete). Customer focus, determination of priorities, process approach. Integrated management system. Development of approaches to management of companies and organizations. Six Sigma, Lean Production.
2. Total quality management. Management through marketing, leading personnel to quality, total engineering solution and planning of quality (QFD, FMEA). Environmental and safety limiting conditions of management systems.
3. Conformity assessment. Obligatory and optional conformity assessment. EU and Czech legal milieu.
4. Technical standards. Quality as a concordance on the interface of processes. Advantages of normalized interface. Systems of technical standards. International Standards ISO 9000. Conformity assessment in accordance with ISO 14001, OHSAS 18001 (certification of integrated management system).
5. Tools of quality management. Metrology. Operation analysis. Psychological and sociological studies. Ergonomics studies. Applied statistics.
6. Tools of quality management. Data collection, flowcharts, histograms, Ishikawa diagram, Pareto analysis, regulation diagrams, regression and correlation analysis. Brainstorming, affinity diagrams, matrix diagrams etc.
2. Total quality management. Management through marketing, leading personnel to quality, total engineering solution and planning of quality (QFD, FMEA). Environmental and safety limiting conditions of management systems.
3. Conformity assessment. Obligatory and optional conformity assessment. EU and Czech legal milieu.
4. Technical standards. Quality as a concordance on the interface of processes. Advantages of normalized interface. Systems of technical standards. International Standards ISO 9000. Conformity assessment in accordance with ISO 14001, OHSAS 18001 (certification of integrated management system).
5. Tools of quality management. Metrology. Operation analysis. Psychological and sociological studies. Ergonomics studies. Applied statistics.
6. Tools of quality management. Data collection, flowcharts, histograms, Ishikawa diagram, Pareto analysis, regulation diagrams, regression and correlation analysis. Brainstorming, affinity diagrams, matrix diagrams etc.
Exercise
26 hod., compulsory
Teacher / Lecturer
Syllabus
A plan of seminars is prepared annually according to the number of students. During the seminars, student‘s reports on selected topics are presented and discussed. The range of topics correlates with the topics of lectures.