Publication result detail

Professionalism and Customer Satisfaction

MRÁČEK, P.; VOLŠA, L.

Original Title

Professionalism and Customer Satisfaction

English Title

Professionalism and Customer Satisfaction

Type

Paper in proceedings (conference paper)

Original Abstract

The article solves two temporary themes. First of all it deals with the problem of professionalism and explains this term in detail. It describes separate criteria in the appraisal of professionalism; for example: skills, quality, experience, reliability, honesty, morality and a personal customer approach. Using and complying with these criteria in practice supports and satisfies customer orientation. This article also focuses on customer satisfaction. At the conclusion of the paper, the contemporary situation in the sphere of customer satisfaction is evaluated with results which suggest that the firm and its employees behave professionally to customers.

English abstract

The article solves two temporary themes. First of all it deals with the problem of professionalism and explains this term in detail. It describes separate criteria in the appraisal of professionalism; for example: skills, quality, experience, reliability, honesty, morality and a personal customer approach. Using and complying with these criteria in practice supports and satisfies customer orientation. This article also focuses on customer satisfaction. At the conclusion of the paper, the contemporary situation in the sphere of customer satisfaction is evaluated with results which suggest that the firm and its employees behave professionally to customers.

Keywords

professionalism, customer satisfaction

Key words in English

professionalism, customer satisfaction

Authors

MRÁČEK, P.; VOLŠA, L.

Released

26.05.2006

Publisher

Vysoké učení technické v Brně, Fakulta podnikatelská

Location

Brno

ISBN

80-7204-454-0

Book

MANAGEMENT, ECONOMICS AND BUSINESS DEVELOPMENT IN THE NEW EUROPEAN CONDITIONS. (International Scientific Conference.)

Pages count

7

BibTex

@inproceedings{BUT19073,
  author="Pavel {Mráček} and Lukáš {Volša}",
  title="Professionalism and Customer Satisfaction",
  booktitle="MANAGEMENT, ECONOMICS AND BUSINESS DEVELOPMENT IN THE NEW EUROPEAN CONDITIONS. (International Scientific Conference.)",
  year="2006",
  pages="7",
  publisher="Vysoké učení technické v Brně, Fakulta podnikatelská",
  address="Brno",
  isbn="80-7204-454-0"
}