Publication detail

The Financial Benefits of Smart Service Provision in the Brazilian Manufacturing Sector

KAŇOVSKÁ, L. FERREIRA, F.

Original Title

The Financial Benefits of Smart Service Provision in the Brazilian Manufacturing Sector

Type

journal article - other

Language

English

Original Abstract

Manufacturers are increasingly focusing not only on their product offering, but also on services. They want to create customer value and protect their competitive edge in the marketplace. The transition process from product-to-service-centric logic is referred to as servitization. Despite a large and growing body of academic literature, there are still some gaps in research in the field of financial benefits. The aim of the paper is to study if small and medium-sized manufacturers perceive the financial benefits of providing smart services. The research was carried out with the respondents from small and medium-sized companies that are representatives of the electrical industry.

Keywords

Reverse logistic; trading tools; compensation trades; competitive advantage; SMEs

Authors

KAŇOVSKÁ, L.; FERREIRA, F.

Released

20. 5. 2023

Publisher

NEWTON College, a.s.

Location

Praha

ISBN

1801-7118

Periodical

Scientia&Societas

Year of study

19

Number

1

State

Czech Republic

Pages from

19

Pages to

32

Pages count

14

URL

https://sets.cz/_files/200000264-4c0434cfd5/Scientia%204-2018.pdf

BibTex

@article{BUT183629,
  author="Lucie {Kaňovská} and Flávio Vinicius {Ferreira}",
  title="The Financial Benefits of Smart Service Provision in the Brazilian Manufacturing Sector",
  journal="Scientia&Societas",
  year="2023",
  volume="19",
  number="1",
  pages="19--32",
  issn="1801-7118",
  url="https://sets.cz/_files/200000264-4c0434cfd5/Scientia%204-2018.pdf"
}