Publication detail

Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants

WANNER, L. KLUSCH, M. MAVROPOULOS, A. JAMIN, E. MARIN PUCHADES, V. CASAMAYOR, G. ČERNOCKÝ, J. EGOROVA, E.

Original Title

Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants

Type

conference paper

Language

English

Original Abstract

We present a knowledge-driven multilingual conversational agent (referred to as "MyWelcome Agent") that acts as personal assistant for migrants in the contexts of their reception and integration. In order to also account for tasks that go beyond communication and require advanced service coordination skills, the architecture of the proposed platform separates the dialogue management service from the agent behavior including the service selection and planning. The involvement of genuine agent planning strategies in the design of personal assistants, which tend to be limited to dialogue management tasks, makes the proposed agent significantly more versatile and intelligent. To ensure high quality verbal interaction, we draw upon state-of-the-art multilingual spoken language understanding and generation technologies.

Keywords

Conversational agent, Agent service coordination, Dialogue management, Ontologies Multilingual

Authors

WANNER, L.; KLUSCH, M.; MAVROPOULOS, A.; JAMIN, E.; MARIN PUCHADES, V.; CASAMAYOR, G.; ČERNOCKÝ, J.; EGOROVA, E.

Released

6. 10. 2021

Publisher

Springer International Publishing

Location

Salamanca

ISBN

978-3-030-85739-4

Book

The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good.

Edition

Lecture Notes in Computer Science book series

ISBN

0302-9743

Periodical

Lecture Notes in Computer Science

Year of study

12946

Number

10

State

Federal Republic of Germany

Pages from

316

Pages to

327

Pages count

12

URL

https://link.springer.com/chapter/10.1007/978-3-030-85739-4_26#copyrightInformation

BibTex

@inproceedings{BUT175848,
  author="WANNER, L. and KLUSCH, M. and MAVROPOULOS, A. and JAMIN, E. and MARIN PUCHADES, V. and CASAMAYOR, G. and ČERNOCKÝ, J. and EGOROVA, E.",
  title="Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants",
  booktitle="The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good.",
  year="2021",
  series="Lecture Notes in Computer Science book series",
  journal="Lecture Notes in Computer Science",
  volume="12946",
  number="10",
  pages="316--327",
  publisher="Springer International Publishing",
  address="Salamanca",
  doi="10.1007/978-3-030-85739-4\{_}26",
  isbn="978-3-030-85739-4",
  issn="0302-9743",
  url="https://link.springer.com/chapter/10.1007/978-3-030-85739-4_26#copyrightInformation"
}