Publication detail

Acceptance of Intelligent Ticketing Systems in Developing Countries

SHAFIQUE, M. RAUDELLUNLENÉ, J. DAVIDAVICIENE, V. PĚNČÍK, J.

Original Title

Acceptance of Intelligent Ticketing Systems in Developing Countries

Type

journal article in Web of Science

Language

English

Original Abstract

Information communication technologies bring the revolution into all business sectors, and transportation sector is not an exception. Ticketing system has changed from traditional to intelligent, which provides information and service to the consumer. In developed countries such systems are implemented and operate successfully, while in the developing countries electronic ticketing and other similar innovative solutions face specific challenges. These challenges are related to information era and changes in consumer behaviour, caused by the development of information and communication technologies. In these new conditions the motives of consumers to choose electronic ticketing has become an extremely important factor of success. Lack of integrity of consumer behaviour and technology acceptance (electronic ticketing in particular) was identified in previous scientific research, especially taking into consideration recent conditions of developing countries. The aim of this article is to evaluate the consumers' behaviour and acceptance of intelligent systems, such as electronic ticketing, in order to identify factors, factors, influencing and encouraging the customers to use electronic ticketing systems. In this study extended technology acceptance model with trust element was used to measure the consumer behaviour. The sample for this research has been taken from China and Pakistan populations and consists of 432 participants from both countries.

Keywords

Intelligence Ticketing System; Electronic Ticketing; Technology Acceptance Model; Trust; Consumer Behaviour

Authors

SHAFIQUE, M.; RAUDELLUNLENÉ, J.; DAVIDAVICIENE, V.; PĚNČÍK, J.

Released

30. 10. 2019

Publisher

Kaunas University of Technology

Location

KAUNAS

ISBN

1392-2785

Periodical

Engineering Economics

Year of study

30

Number

4

State

Republic of Lithuania

Pages from

451

Pages to

460

Pages count

10

URL

https://inzeko.ktu.lt/index.php/EE/article/view/20941

Full text in the Digital Library

http://hdl.handle.net/11012/201695

BibTex

@article{BUT170553,
  author="Muhammad Noman {Shafique} and Jurgita {Raudellunlené} and Vida {Davidaviciene} and Jan {Pěnčík}",
  title="Acceptance of Intelligent Ticketing Systems in Developing Countries",
  journal="Engineering Economics",
  year="2019",
  volume="30",
  number="4",
  pages="451--460",
  doi="10.5755/j01.ee.30.4.20941",
  issn="1392-2785",
  url="https://inzeko.ktu.lt/index.php/EE/article/view/20941"
}