Course detail

Quality Management

FP-KjpKAcad. year: 2020/2021

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services.

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.


Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.


Not applicable.

Recommended optional programme components

Not applicable.

Recommended or required reading

FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. 258 s. ISBN 3-446-17135-5.
BARTES, F. Jakost v podniku. Brno: Akademické nakladatelství CERM, s.r.o. Brno, 2007. 90 s. ISBN 978-80-214 3362-5.
NENADÁL, J. Měření v systémech managementu jakosti. 2. doplněné vydání, Praha: Management Press 2004. 335 s. ISBN 80-7261-110-0.
VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80-247-0194-4.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Course completion:
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.

Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.

Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.

Language of instruction


Work placements

Not applicable.

Course curriculum

Topics of lectures are as follows:
Introduction, basic concepts of quality, the importance of the quality of
Legislative requirements
The quality of the production proces
Performance measurement processes
Regulatory process
Process capability
Technical requirements for the product
The effectiveness of the control system of quality
The role of human factors in quality system
7 simple tools of quality
7 management tools
The relationship between the quality, productivity and performance
Development trends

The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).


The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Classification of course in study plans

  • Programme BAK-KS Bachelor's

    branch BAK-EP-KS , 3. year of study, winter semester, 5 credits, compulsory

Type of course unit



16 hours, optionally

Teacher / Lecturer