Publication result detail

The Position and Role of Customer Complaints within the Framework of Quality Improvement

BRYCHTA, K.

Original Title

The Position and Role of Customer Complaints within the Framework of Quality Improvement

English Title

The Position and Role of Customer Complaints within the Framework of Quality Improvement

Type

Paper in proceedings (conference paper)

Authors

BRYCHTA, K.

Released

10.09.2004

ISBN

80-214-2717-5

BibTex

@inproceedings{BUT18593,
  author="Karel {Brychta}",
  title="The Position and Role of Customer Complaints within the Framework of Quality Improvement",
  year="2004",
  isbn="80-214-2717-5"
}