Publication detail

TQM and its role in Ensuring Competitiveness

BRYCHTA, K.

Original Title

TQM and its role in Ensuring Competitiveness

Type

conference paper

Language

English

Original Abstract

The aim of the paper is to analyse TQM as a factor influencing business performance. The paper presents core principles of TQM and some issues concerning TQM implementation. The core principles of TQM - continuous improvement and customer satisfaction are paid considerable attention in this paper, because they are vital in sustaining company's competitiveness in present competitive environment.

Key words in English

TQM, continuous improvement, customer satisfaction, EFQM Model Excellence

Authors

BRYCHTA, K.

Released

27. 5. 2005

Publisher

VUT Brno, Fakulta podnikatelská

ISBN

80-214-2953-4

Pages count

9

BibTex

@inproceedings{BUT18589,
  author="Karel {Brychta}",
  title="TQM and its role in Ensuring Competitiveness",
  year="2005",
  pages="9",
  publisher="VUT Brno, Fakulta podnikatelská",
  isbn="80-214-2953-4"
}